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Our Mission Statement
NFDA Code of Professional Conduct
Order of the Golden Rule Standards of Ethical Conduct:
Anderson and Sons Mortuary honored with NFDA Pursuit if Excellence disctinction
Customer Satisfaction Survey

 

 

 

 

 

Anderson and Sons Mortuary Mission Statement:

Our mission is to continue our heritage of providing faithful caring service by pursuing excellence in our obligations to the family, the decedent, and the community.

And pledge to serve our community honestly and openly.

To provide personalized meaningful service at the time of need.

Assist the immediate family resolve issues surrounding the death of a loved one.

And certify that we offer fair and reasonable prices for our services .

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NFDA Code of Professional Conduct:

We adhere strictly to the NFDA code of conduct which includes these tenets:

1. Members have an ethical obligation to serve each family in a professional and caring manner, being respectful of their wishes and confidences, being honest and fair in all dealings with them, and being considerate of those of lesser means.
   
2. Members have an ethical obligation to care for each deceased person with the
   highest respect and dignity, and to transport, prepare and shelter the remains in a professional, caring and conscientious manner.
   
3. Members have an ethical obligation to the public to offer their services and to
   operate their businesses in accordance with the highest principles of honesty, fair dealing and professionalism.
   
4. Members have an ethical obligation to maintain strict compliance with the letter
   and spirit of all governmental laws and regulations that impact the funeral consumer, the funeral profession, and the public health.
   
5. Members have an ethical obligation to promote, participate and support the
   National Funeral Directors Association in its mission to help all members enhance the quality of funeral service to families.

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Order of the Golden Rule Standards of Ethical Conduct:

We believe in the validity and the application of the Golden Rule and pledge our efforts to the pursuit of this standard in all of our personal and professional relationships.

1. We pledge ourselves to attend to the preparation, care, and disposition of deceased human bodies with compassion and understanding, and having due regard and respect for the reverent care of the human body, to those bereaved, and the overall spiritual dignity of man.
2. We pledge ourselves to serve any deserving family in time of need, regardless of monetary consideration.
3. We will observe the laws governing the practice of funeral directing and abide by the codes of ethics of our professional association to the end that funeral service and this firm shall merit and receive the confidence of the public.
4. We will adhere to high standards of character, integrity and responsibility; we will make no false representations; we will be truthful in our dealings with the public and within the profession.
5. We pledge to respect all faiths, creeds and customs, and to be responsive to the needs of those we are called upon to serve.
6. We acknowledge our fiduciary relationship to the families that we serve and pledge to hold their confidences inviolate.
7. Our charges, which are commensurate with services rendered, are based on our known costs of operations and shall be set forth in such a manner that the public may know what is included in such charges.
8. At the time that funeral arrangements are made, we will furnish each family with a complete and clear explanation of the charges for the services provided and merchandise selected, together with an itemization of monies to be advanced as an accommodation to the family and the agreed-upon method for the payment of the account.
9. We will maintain and provide to the public complete facilities and equipment, including a highly competent and well-qualified staff.
10. We recognize the fact that funeral service is a practice affecting the public health, safety and welfare; funeral directors are called upon to serve their fellow man during one of the most trying periods human beings can experience. We pledge ourselves to the pursuit of our continuing education to the end that those who look to us may be well served.
11. We will provide the public with full information pertaining to all aspects of funeral service, and we will cooperate with all others with whom we share caretaking responsibilities as we develop facts, research and knowledge which will better enable us to meet the needs of those who mourn.

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Anderson and Sons Mortuary honored with NFDA Pursuit if Excellence disctinction.

Anderson and Sons Mortuary has been affiliated with the National Funeral Directors Association for more than 25 years. We have been awarded the NFDA Pursuit of Excellence Award for three years running. This honor is bestowed upon funeral homes that demonstrate outstanding service, professional integrity and dynamic public relations.

 

 

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Customer Satisfaction Survey

For a printable version of this survey, click here.

In order to help us continue to offer the highest levels of service to all families please complete the following survey:

 Family Name:

Your email:

How knowledgeable and helpful was the funeral director when making arrangements in regards to your personal, religious and cultural needs?

Excellent Very good Good Poor Very poor

Were you offered a general price list, a casket and vault price list before conversing with the funeral arranger? 

Yes No

Was there a casket in your price range that was displayed with the same dignity as the other caskets?

Yes No

How would you rate the payment options offered?

Excellent Very good Good Poor Very poor

How well do you feel your right to privacy was honored by the funeral home?  

Excellent Very good Good Poor Very poor

How competent and helpful were the funeral directors throughout the services and entire process?

Excellent Very good Good Poor Very poor

Were you able to view your loved one?

Yes No

If yes, how would you rate his or her appearance?

Excellent Very good Good Poor Very poor

How caring and respectful were the funeral directors when transporting your love one?

Excellent Very good Good Poor Very good

How honest and professional were the funeral directors? 

Excellent Very good Good Poor Very poor

How well did the services provided meet the services presented by the funeral arranger?

Excellent Very good Good Poor Very poor

How well did the services match your expectations?

Excellent Very good Good Poor Very poor

How timely were the funeral directors in providing you with a death certificate?

Excellent Very good Good Poor Very good

How well was the after care program explained to you?

Excellent Very good Good Poor Very poor

How knowledgeable and helpful was the after care counselor?

Excellent Very good Good Poor Very poor

How would you rate the after care counselor on courtesy and punctuality?

Excellent Very good Good Poor Very poor

How would you rate your overall experience?

Excellent Very good Good Poor Very poor

Are there any ways we can we improve our services to make your experience better?

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